Privacy & Cookie Policy

• Introduction
• How we use your information
• Fraud Prevention
• Keeping you informed about our products and services
• Sharing your information
• Your rights
• Updates to our Privacy Policy and your comments
• Use of Cookies

Introduction

 In this Privacy & Cookie Policy, "we", "us" and "our" means "Highland Rider Motorbike Tours" or (HRMT).

We are committed to protecting your privacy. We comply with the principles of the General Data Protection Regulation and associated data protection legislation. We aim to maintain best-practice standards in our processing of personal and/or special category personal data (this is also referred to as sensitive personal data).

How we use your information

We use the information we receive from you, together with information we have obtained from our dealings with you (including in relation to goods and/or services we provide to you and/or your use of those goods and/or services), to provide goods and/or services that you request, to communicate with you, and to personalise information sent to you. Examples of how we may personalise information include using your information in generating an insurance quote for you.

We do not sell, trade, or rent your personal information to others.

We store all the information you provide to us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify the number of visits to our websites, fraudulent behaviour or mystery shoppers using our websites.

Any new information you provide us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.

We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you if there is a problem with your policy , notifying you about important functionality changes to the website,  or there is another genuine reason for doing so.

Sometimes we may need to collect information that the law defines as special category data (also called sensitive personal data). This includes, but is not limited to, information about racial or ethnic origin, sexual orientation, health data, and criminal records. We will not collect or use these types of data without your consent, unless the law allows us to do so. If we do, it will only be when it is necessary as determined by the law and the ICO.

When you enter a contest or other promotional features, we may ask for your name, address, phone numbers and email address so we can administer the contest and notify winners.

We may collect credit or debit card details from you in order to pay for a service or product. We will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are. If you call us using your mobile number and we are unable to take your call, we may send you a text message to inform you other methods by which you can contact us. We have determined that this is in our legitimate interest to do so. If you would not like to receive this, please withhold your number when calling us.

Motor Insurance Database

Information relating to your insurance policy will be added to the Motor Insurance Database.

MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police and the DVLA

It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police.

You can check that the correct registration number is shown on MID at www.askmid.com. You can find out more about this at www.mib/org.uk. You should show this notice to anyone insured to drive the vehicle covered under the policy.

Insurance Administration, Renewal and Claims Handling

Information you supply may be used for the purpose of insurance administration, renewal and claims handling by the insurer, its agents, re-insurers and your intermediary. In assessing any claims made, insurers may undertake checks against publicly available information such as Electoral Register, County Court Judgments, bankruptcy or repossession information. Information may also be shared with other insurers either directly or via those acting for the insurer such as Loss Adjusters or investigators.

Fraud Prevention and Credit Checks

To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched. We will also conduct a search with a credit reference bureau to assist us in providing a quote, and to check which payment options we can make available to you. A copy of this search will be left on your credit file but will not affect your credit score. Where we are providing a motor insurance quotation this search will be noted on your credit file and may be reflected in your credit score.

In order to assess financial and insurance risk, we will make full and open checks on the electoral roll registers and public data provided to us by credit reference bureaus and other third parties. This is also to assess your premium at quote and renewal, for credit applications and to assist with identity checks in order to prevent money laundering.

Keeping you informed about our products and services

When you contact us, either online or via phone, we ask for your permission to contact you about the products and services we offer.

Where you tell us you are happy to receive information from us we may send you communications from  "Highland Rider Motorbike Tours" which may include the following:-

- Further information about the services, upcoming tours and/or products we offer
- New product launches
- Opportunities to participate in market research 

Depending on the contact preferences you select, we will communicate with you by post, telephone, SMS, email or other electronic means such as social and digital media.

Sharing your information

As previously mentioned, we do not sell, trade or rent your information, and will never disclose information about you (including information obtained from our dealings with you) to third parties. 

Your rights

Access to your information: You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing, either via letter or email. Please refer to the information you wish to see giving dates if possible. Please note that where relevant we may ask for proof of your identity.

We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.

The right to data portability: you have the right to obtain and reuse the personal data that you have provided to us for your own purposes which includes transferring it to other services.

Updates to our privacy policy and your comments

If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Use of Cookies 

From offers and promotions to sound and video, the aim of this site is to be interesting, helpful and informative. We’re keen to find out what you like and dislike – your feedback plays a key role in helping us improve this site. We use many techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as 'cookies'.

What are cookies?

Cookies are small data files that a website will put on your device. Some of these sends information back to the website. They cannot affect your device, but they can collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed into your shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site. Other cookies can tell us if you come back. These are ‘persistent cookies’, which expire 3 years after your last visit unless you delete them from your device. We use them to customise the site – to do things such as display relevant information during your visit. Some cookies enable sites to work, while others help us learn about what people are browsing for.

How we use cookies

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies. Rest assured that the cookies we use do not store personal details, such as payment card numbers. Here are the main types of cookies and what they do:

1. Strictly necessary

In brief These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work.

2. Performance cookies

In brief These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well.

For example We gather information to diagnose problems and issues. We then use it to make improvements and fix errors.
3. Functional cookies

In brief These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size.

For example If you ask for services based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.
4. Targeting or advertising cookies

In brief These cookies collect information about your browsing habits which are then used to supply you with targeted and personalised on and offline advertising and marketing. They remember if you have visited a website and share this information with advertisers. They enable us to ensure that the content we provide on our site, is aligned to your browsing habits.

For example These may be used anonymously by third parties to serve advertisements on our behalf across the internet based on your interaction with the HRMT website through cookies and other technologies. This information may be used by us and our third parties to analyse and track data, as well as to deliver advertising, marketing and content that is based on your interests, including which adverts or content to limit you seeing/ receiving as your browsing history suggests you have no interest in them. These services are provided on the"Highland Rider Motorbike Tours"  website or by our carefully selected and monitored partners, and we are committed to ensuring any information is used appropriately.

How do I turn cookies off?
It is possible to disable cookies being collected by your browser and to disable cookies from a specific website. However, to ensure that you can make full use of the Highland Rider Motorbike Tours website,  your device (computer, laptop, tablet or mobile) will need to have cookies enabled.

If you choose to block cookies it may limit your experience on our website and may mean that you will not be able to obtain and retrieve online quotes. 

All cookies used by HRMT do not store any personally identifiable information.